Frequently Asked Questions
Everything you need to know about shopping with PIPE AND ROW.
What is your return policy?
We accept returns on full-price items within 14 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached. Please note that all sale items and intimates are final sale.
How long will it take for my order to ship?
Orders are typically processed and shipped within 1-3 business days. Once your order is on its way, you will receive a confirmation email with a tracking number to monitor its progress.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order. Please note that customs duties are the responsibility of the customer.
Can I change or cancel my order after it has been placed?
We strive to process orders as quickly as possible. If you need to make a change or cancel your order, please contact us immediately at [email protected]. Once an order has been fulfilled, we are unable to make modifications.
How do I know what size to order?
Since we curate a variety of independent designers, sizing can vary between brands. We include specific fit notes and measurements on each product page. If you need further assistance, our team is happy to provide personalized sizing advice via email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.